curbcheck
About the Brand
Jack Stack Barbecue got its start in 1957 as a small storefront barbecue stand in the heart of downtown Kansas City. Over 65 years later, Jack Stack is now one of the most beloved barbecue brands in KC – spanning six restaurant locations, a full-service catering business, and a nationwide shipping experience.
Challenge
Help Jack Stack Barbecue optimize its carryout experience with custom technology that engages guests and back-of-house team members.
Solution
AGENCYOF designed and developed a custom software experience that integrates with Jack Stack’s online ordering system, OLO, to deliver real-time alerts for Jack Stack’s back-of-house team and guests picking up carryout orders. The high-level functional flow is as follows:
1
A guest completes an online order for pickup.
2
30 minutes ahead of the promised pickup time, the guest receives a text message containing a link that asks them to “check-in” when they arrive to pick up their order.
3
Once the guest checks-in, their order information, including the carryout stall number, is ported to an interactive screen on Jack Stack’s carryout prep line.
4
With the carryout team alerted, food can be delivered directly to the guest’s vehicle. Carryout team members can also send order status updates as text messages from within the platform.
